Client: Apulia Region
Need: The Apulia Region, acting as “intelligent customer”, has selected “Independent Living” as thematic area suitable to be the subject of a pilot project aimed at steering the public demand towards innovation. Apulia Region therefore initiated a procedure to acquire products and services based on the most innovative and effective ICT solutions to meet the social care needs of persons with illnesses and frailty.
Grifo’s solution: Grifo multimedia developed a prototype of a serious game aimed to the empowerment of young diabetic patients, to stimulate and enhance their ability to self-manage their disease in a conscious way.
The serious game is titled “TAKO DOJO” because it set in a fantasy world inspired by the Japanese tradition and culture. The TAKO are little octopuses that train in a gym (or Dojo) to learn the techniques to govern the levels of G-energy (or blood glucose).
The primary purpose of the game is to support those who suffer from diabetes by offering a range of useful information to understand the disease and its treatment protocols, while at the same time stimulating virtuous behaviour so that they can independently manage their disease through proper nutrition, exercise, glycemic control and insulin therapy.
For more information download the brochure.
Client: Nespresso Italiana S.p.A.
Need: reach, inform, trainand keep up-to-date the sales force in brand stores and large-scale retail stores, who deals with customers and has to suggest new products and services.
Grifo’s solution: Nexperience, a learning portal with a gamified approach (optimised also for mobile devices) through which employees are engaged and motivated to improvetheir sales experience. Nexperience offers:
- Information about the characteristics of the coffee types
- Descriptions and technical details of the coffee machines
- Description of Nespresso’s customer services
- Information about the activities of sustainable development and greening of industrial processes
- Real time updates on offers, promotions and new products
- Interactive multimedia learning units at increasing levels of detail, including end-of-unit tests
- Social activities: minigames, contests, quizzes, galleries to share employees’ sales experiences
If employees get access to information and participate in activities and competitions, they are rewarded with “gold capsules” which, in addition to generating a ranking among players, thus stimulating competitiveness, can be used at any time to request gifts from a rich catalogue of products made available by Nespresso.
Cliente: Valentino Fashion Group
Need: to develop leadership and management skills of the store managers, while at the same time optimizing training time and costs.
Initial situation: in partnership with Eupragma, the management consulting firm expert in executive coaching and education, Grifo has decided to develop a blended training path (a combination of classroom and distance learning) to support and enhance the leadership skills useful to guide small and large business teams. The chosen approach is that of the ancient Chinese role-playing game of Tangram leadership…
For more details about the solution proposed by Grifo in this case, download the pdf.
Custumer: The Apulia Region funded the industrial research project with UBICARE with the contribution of the EU-OP Apulia ERDF 2007-2013 AXIS I – 1.2 – Action 1.2.4 “Investing in your future.”
Context: Regional and national health policies are increasingly oriented towards offering services integrated with de-hospitalization processes and home care. In this scenario, having patients and caregivers informed and aware of the care practices is an advantage both for the local health units (in terms of economic and structural resources), and for the patients (in term of social and health benefits).
Grifo solution: a social networking infrastructure that allows you to create and share experiences and knowledge through which to promote synergies between the different levels of care (outpatient services, health and social districts, general medical practices) according to the Hub & Spoke model.
Within this infrastructure, all users can benefit from custom training support tailored to their role in the system and to the health care area they refer to, and delivered via fixed and mobile devices.
– Grifo multimedia s.r.l.
- Apulia Biotech s.c.a r.l.
- Cooperativa EDP La Traccia
- Kos Genetic s.r.l.
- Politecnico di BARI – Dipartimento di Elettrotecnica ed Elettronica
- Università degli studi di BARI – Dipartimento di Informatica
- Università degli studi di BARI – Dipartimento dell’Emergenza e dei Trapianti di Organi
Customer: Edisud Spa is the publisher of “La Gazzetta del Mezzogiorno”, the most important newspaper in Puglia and Basilicata. Edisud has more than 90 employees including shop floor workers, managers and other sector professionals.
Need: To cope with the new video page layout and printing systems, Edisud needed to train its employees in the use of new technologies and to develop skills and expertise able to deal with the new methodologies of highly sustainable digital publishing. Specifically, it was necessary to train the printing press operators on how to use next-generation graphics and digital printing software.
Initial situation: Edisud decided to train 20 printing press operators in the new technologies employed by the company. Objectives of the training course: to provide an outline of Web 2.0 techniques and methodologies, and of innovative production techniques supported by ICT tools, to acquire skills on how to use the new zero-impact digital publishing tools.
Grifo Solution: Grifo has designed a 100-hour training programme divided into several subjects.
Given the lack of available funds, Grifo proposed to Edisud to submit the training project to a call launched by the inter-professional fund Fondimpresa, a public organization that funds corporate training in Italy. Grifo and Edisud Spa therefore developed and submitted the project “Codice-SUD – Digital competence and Culture of Sustainability in EDISUD spa” which was funded by Fondimpresa.
In addition to the design and submission of the training programme, Grifo was responsible for training delivery, classroom mentoring, monitoring of learning and development of the final report.
Results: According to the tests administered at the beginning and at the end of the training programme, the knowledge of the trainees has increased in average by 65%, and their level of knowledge of the software applications studied in the course was in average 87%.
One of the largest company in the mobile phone industry, Grifo’s client for a long time. They have launched over the years important training activities for the sales force through Grifo multimedia elearning solutions. The company has excellent skills and holds strong market positions worldwide.
On average each year more than 50,000 operators access the e-learning platform customized for the company.
-Identify a technological solution that allow continuous and highly effective training and skills updating for a network of dealers located throughout the country.
- Optimize the educational processes and share information among the different functions of the sales network using a single training system accessible both via desktop and mobile.
-Improve tools and techniques for on-the-job performance support.
The client is already accustomed to the typical dynamics of distance learning. They now need to activate mechanisms to support sales agents constantly on the move across the territory so that they can access customized training activities anytime, anywhere.
The company updates the skills of the personnel on a regular and frequent basis.
Every three months, the company produces new business canvasses, thereby promoting new offerings and pricing plans. For this reason it is important to speed up the process of accessing and acquiring information by all operators involved in sale activities, and to be able to manage contents and documents using technological devices that facilitate access anytime and anywhere without being connected to a desktop PC.
The training platform already in use in the company collects all the ongoing training activities, organized and segmented according to the different business areas and different business roles. The sale force network is thus divided into two main areas: business network and consumer network. Each of the two segments can access personalized and updated training paths.
Grifo multimedia has developed a software component capable of delivering the services offered by a LMS in HTML 5 + JQuery format: Grifo Mobilizer.
This mobile learning solution connects approximately 25,000 sales people, located throughout the national territory, and optimizes the processes of on-demand training that enable them to acquire the appropriate knowledge to perform effectively as required by the specific situation.
This means that sales people when connected can access and use the services of the LMS Docebo, already in use in the company, on mobile devices, tablets, and smartphones of different types (iOS, Android, WindowsMobile, Blackberry, …).
Custumer: Apulia Region – SVIM Service
EDOTTO is the health information system wanted by the Apulia Region to manage the regional health services, to analyze phenomena, to monitor supply and demand of health, to manage cost reduction in the Regional Health System and deliver many other services.
EDOTTO includes a set of innovative ICT tools to help facilitate a broader interaction between different areas, health operators and citizens.
The Apulia Region issued a call for tenders and Svimservice (a company part of the Exprivia Group) was awarded the contract for the realization of EDOTTO. The contract included among other services the development of an e-learning platform to deliver training content related to the use of the new health information system.
The introduction of a new health information system necessarily requires that all operators of regional health services be trained to use it. In this context, e-learning was also considered as a suitable means of delivering learning activities, with the aim of facilitating access to learning contents and making the entire training process more flexible and effective.
Client: Postecom SpA
Postecom SpA, a subsidiary of Poste Italiane Group, was established in 1999 with the aim to design, develop and manage Internet-based services, targeted not only at the other Group’s subsidiaries, but also at third parties such as enterprises, public bodies, professionals and consumers. Postecom hosts and manages the ICT infrastructure that Poste Italiane Group uses to deliver e-learning to its employees.
Poste Italiane is the leading operator in Italy in the postal services area, with a network of 14,000 post offices, over 200 sorting centres for mail and parcels, over 46,000 postmen and postwomen, adding up to a total of over 151,000 employees.
With over 151,000 employees and a widespread presence throughout the country, the training needs of Poste Italiane Group have always been massive, and have grown substantially after the Group diversified its activities, and financial and insurance services were added to the range of postal services already offered. The staff of the 14,000 branches spread all over Italy needed to be trained quickly and consistently, and the training had to be immediately and continuously monitored. E-learning has been deemed the most effective solution to manage all Poste Italiane’s training activities, because it allows to rapidly deliver training contents to very large audiences, while at the same time monitoring performance and results. After acquiring the Docent Learning Management System (LMS), Postecom was looking for an Italian partner that could provide the services needed to configure and customize the platform, so that it could fully meet all the training needs of the Poste Italiane Group.
Grifo multimedia customized for Postecom the Docent e-learning platform, tailoring it to Poste Italiane’s training and organisational needs.
• Population of the database: the organisation of the Poste Italiane branches spread out over the territory was mapped within Docent structures, so that population and updating of the users’ base could be done quickly and automatically.
• Realization of the functional interface of the e-learning platform. New collaboration tools were added to the basic Docent functions: internal messaging, virtual classrooms, customized notifications, new user profiles, customized reporting.
• Integration with other IT systems in use in Poste Italiane (such as HR management software, Document Management Systems etc.), so that Docent can automatically retrieve from the HR management systems the information about the planning of learning paths, and feed back to them the results of training activities.
Through their customized e-learning platform Poste Italiane Group can manage online all internal training activities, and ensure that the learning contents are delivered rapidly and consistently to large numbers of users spread out on the territory, while at the same time they can monitor all training activities and produce detailed statistical reports.
Thanks to the configuration and customization of the e-learning platform carried out by Grifo multimedia, Postecom delivered e-learning to 500,000 enrolled users. Moreover, the customization made the e-learning platform become fully integrated into the IT systems of Poste Italiane.
The Client: Vodafone Italia (through BIP)
Vodafone Group is the world’s leading mobile telecommunications company, with a significant presence in Europe, Middle East, Africa, Asia and USA, through subsidiaries, joint ventures, affiliates and partner networks.
Vodafone Italia has total revenues of 8,758 million euro, and operates through 55 branches in Italy.
Vodafone Italia needed to develop and certify the competencies of the external staff operating the customer care services (i.e. call centres operators) and the sales services.
The challenge was to effectively reach a population distributed across the national territory (approximately 12,000 people) to deliver up-to-date services consistently in line with the cyclic evolution of the company’s products and offers.
Specifically, the staff of the call centres needed to be assessed and certified, not only regarding their task-specific competencies, but also regarding relational, understanding, problem solving abilities and all the other aspects of a valuable customer care and sales service compliant with the enterprise’s standards.
The process of certification and development of the competencies of external staff used to take place in classroom sessions organised in different locations throughout the country, using paper surveys and digital spreadsheets.
Grifo developed a solution that allows the almost complete automation of the process of certification and training. The training environment, based on an open-source platform, enables each trainer to create sets of tests compliant with the SCORM standard, using a very simple authoring tool that requires no IT skills. The tests are randomly delivered, and can be associated with different competencies and groups of operators.
The platform can track test results in great detail, and then custom training programmes are proposed to close the skills gaps resulting from the tests. All certification and training activities can be monitored through sophisticated reporting tools.
The e-learning system can manage blended learning (part distance learning, part classroom sessions), and support instructors and users via synchronous and asynchronous communication tools.
In order to optimise the management of user records, the platform has been integrated into the corporate IT system.
The client can organise sessions of certification and training for external staff very quickly and cost-effectively. Moreover, they can closely monitor the entire certification and training process by producing a number of very detailed real-time reports.